1.Free trial
The trial requires no payment. If you are never charged, no refund applies.
2.Monthly plans
Monthly subscriptions are charged in advance. You can cancel any time to stop future charges; access continues to the end of the paid month. We don't refund partial months, except as stated in clause 5.
3.Annual plans
3.1 If you buy an annual plan for the first time, you may request a full refund within 7 days of the first payment, provided you have not materially used the plan — meaning you have not sent more than 100 messages or campaign sends and have not used 100+ contacts.
3.2 After that window, annual fees are non-refundable, but you can cancel to prevent renewal.
3.3 Upgrades are pro-rated by applying unused credit; downgrades take effect at renewal.
4.Add-ons and services
One-time services (for example setup calls, migration or onboarding): fully refundable if cancelled at least 24 hours before the scheduled start; non-refundable once delivery begins, unless we fail to deliver the agreed service, in which case we will redo it or refund the unused part.
5.Always refundable
(a) Duplicate or incorrect charges; (b) charges after a valid cancellation made before the renewal date; (c) charges for a plan you could not access because of a fault on our side that we could not fix within 7 days; (d) where law requires.
6.Not refundable
Third-party fees (WhatsApp/Meta conversation charges, SMS or AI provider charges, domain and SSL fees paid to others); taxes already remitted where law doesn't allow reversal (we will issue a credit note); accounts suspended or terminated for breach of the Terms or Acceptable Use Policy; coupon value.
7.How to ask
Write to billing@digai.in from your account email with your invoice number and reason, or use the Contact page (Billing). We review within 5 business days and tell you the decision.
8.How refunds are paid
Approved refunds go to the original payment method through Razorpay (and, for international payments, Stripe). Banks usually take 5–10 business days to show them. We issue a GST credit note.
9.Chargebacks
Please contact us first. If a chargeback is filed for a valid charge we may suspend the account while it is resolved.
10.Grievances
If you're unhappy with our decision, write to the Grievance Officer (grievance@digai.in). We acknowledge within 48 hours and resolve within 30 days.
Questions Regarding an Invoice or Charge?
Our finance and billing desk operates Monday through Saturday. We resolve duplicate charges, GSTIN updates, and refund requests within 24 business hours.