Connect WhatsApp your way, and let the AI run the conversation.
Connect through the official WhatsApp Business Platform (API) or link a number by QR. Either way, conversations flow into the AI Inbox and the customer record.
What the AI does
- Connect through the official WhatsApp Business Platform (API) or by scanning a QR code
- Route every WhatsApp conversation into the AI Inbox
- Let the AI reply, qualify and follow up using the customer record
- Start workflows from WhatsApp events, such as a new message
How it works
- Step 1
Choose your connection
Use the official API for a verified business number, or link an existing number with a QR code.
- Step 2
Put the AI to work
Assign the AI to WhatsApp conversations and decide when it should hand over to your team.
- Step 3
Keep everything on the record
Messages, answers and follow-ups are saved to the contact, ready for the next conversation.
Official API or QR: know the difference
Both connections bring WhatsApp into DigAI, but they are not the same. Capabilities, limits and compliance depend on the method you choose and on WhatsApp’s own terms.
| Aspect | Official API | QR link |
|---|---|---|
| What it is | WhatsApp's official Business Platform, accessed through the API | An existing WhatsApp number linked by scanning a QR code |
| Set-up | Business verification and approval steps set by WhatsApp | Scan a code from the number you want to link |
| Messaging rules | Follows WhatsApp Business Platform policies, including message templates where required | Not covered by the same platform permissions or policy standing |
| In DigAI | Conversations flow into the AI Inbox and customer record | Conversations flow into the AI Inbox and customer record |
Where businesses use it
- Reply when the team is offline
- The AI answers incoming WhatsApp enquiries so customers are not left waiting.
- Follow up automatically
- Send a message after a form submission, booking or missed appointment through a workflow.
- Qualify before you call
- The AI gathers the details your sales team needs before anyone picks up the phone.
The official API and QR connections are different. Capabilities, messaging limits and policy requirements depend on the connection method and on WhatsApp’s own terms.
Let the AI handle the busywork. Keep the business moving.
Bring your conversations, follow-ups, bookings and revenue into one AI-first platform.